Objective:
To learn, keep up to date in IT industry and work in proffessional environment
Position:
Managerial position specially Project management, senior level Engineer for IT Support and services or supervisory level
Salary:
Rp. 3.000.000 - Rp. 5.000.000
Add Info:
Reading is allways the most pleasure
i have experience in both management and technical. Management specially Project Management, Technical writing and also have experienced dealing with customer and users. have Experience as a Vendor and End Users within a company.
FORMAL EDUCATIONAL BACKGROUND
Last formal education Gunadarma University, Manajemen Informatika ; Diploma/Associate Degree ;
(Bachelor Degree in Progress at same University). (1996 1999).
SCHOLARSHIP
Tuition fee in persuading Diploma Degree in Computer Science, Universitas Gunadarma, 1999.
ORGANIZATIONAL EXPERIENCE
Head of Keluarga Silat Nasional Indonesia Perisai Diri branch of SMUN 47 High School (1995 1996).
PUBLICATION
Purnomo, Luthfi Arsiandi (1999). Sistem Tiketing Bus pada Biro Perjalanan PT. Eska Wisnutara, Diploma thesis at Gunadarma University , Jakarta, 1999.
Purnomo, Luthfi Arsiandi (2000), Sistem Penggajian pada PT Bumi Mas Raya, Gunadarma University, Jakarta, 2000.
QUALIFICATIONS SUMMARY
Operating Systems: NT4; Windows 3.11, 9x, ME, 2000 Professional, XP; DOS, Novell Netware 4.11, Linux, FreeBSD, Solaris 8.
Hardware: IBM Compatible PC, Notebook, Pentium Family, AMD, Cyrix, x86 Family, Multimedia, EPSON Dot Matrix Printer, HP Deskjet, Harddisk and data loss trouble shooting, RAID 5.
Software Packages: Microsoft Visual Basic 6.0, Microsoft Foxpro, xBase,Microsoft Office, StarOffice (OpenOffice), Internet Explorer, Nestscape; and Computer Associates ARCServeIT (backup System), Trend Micro Enterprise Antivirus System, McAfee Antivirus System and; Microsoft Exchange Mail Server, Mdaemon Mail Server; Sendmail; BAT e-mail Client, Eudora, Outlook Express 6, Microsoft Outlook Groupware; FTP Software; Symantec Products; HP JetDirect printer server and NetServer; Compaq SmartStart; Emulators: VMWare, Pathworks PCSA, AS/400 Client Emulators: NS Elite. Client Access, SNA Client, PC Comm, Mochaa; Microsoft IIS and Apache Web Server. Lotus Domino, Notes, and Lotus Administrator Groupware. Have knowledge in many banking software at BankMandiri likes : AS/400 emulators, local applications Banking Software at Bank Mandiri like eMAS (BDS).
Additional IT skills: Microsoft Technet ;NetBIOS; HTML; CSS; Telnet; TCP/IP Networking, Ethernet Networking, Internet Base Services Application both under Unix (Linux) and Windows NT, Mail Server, Web Server, FTP Server. Banking Application Software System and Call Center System, network installation, maintenance, repair, and troubleshooting.
PROFESSIONAL EXPERIENCE
System Engineer Supervisor (2003 - present)
Work for IT Outsourcing Company. PT. Altelindo Karyamandiri. Working remotely in many customer projects like Bank Mandiri (The Largest local Bank in Indonesia), Citibank NA, Standard Chartered to oversee all aspects of IT Management due to customers needs. Leading for 9 System Engineers and Network Engineer (Desktop, Helpdesk, LAN, Server)
Responsible for:
IT Support for customer.
Assessment of existing a new system on site.
Maximizing team efficiency and effectiveness on site.
Team Coordinator.
Managing problems and incident and arrange problems distribution to Engineer as Problem Solver Group.
Monitoring system and team performance.
Management reporting.
Make Working plan for project on site.
To communicate, collaborating and arrange coordination of engineer as Problem Solver Group and customer.
Evaluating Working Plan.
Make project documentation.
System Engineer (2002- 2003)
Work for IT Outsourcing Company. PT. Altelindo Karyamandiri. Working remotely in many customer projects like Bank Mandiri (The Largest local Bank in Indonesia), Citibank NA, Standard Chartered as an IT Support to solve and troubleshoot daily customer computer problem.
Responsible for:
Troubleshooting many OS problem, Application Software, Software Installation, Virus Handling, Hardware, Network and Internet problem troubleshooting as a field engineer. Have a experience for making software manual and documentation also assisting in acquisition and implementation of IT Systems.
Perform daily operations of the computer systems.
Managing the computer configuration.
Educate and train users regarding computer operations.
Assist and advise information technology customers.
IT Helpdesk (2002- 2003)
Work for IT Outsourcing Company. PT. Altelindo Karyamandiri. Working remotely in many customer projects like Bank Mandiri (The largest local Bank in Indonesia), Citibank NA, Standard Chartered as an IT Helpdesk to analyse to solve and troubleshoot daily customer computer problem.
Responsible for:
Recognize user problem.
Make a phone guide as thef irst layer and,
Arrange for Ticket Distribution to field engineer and the other IT Technical group.
Manage existing report.
Customizing, implementing and designing system for fully customizable suite software called HEAT, that provide support solution for our Support Center in our customer at BankMandiri. It comprises many modules from issue tracking tools, automation tools to web tools for call trackers, managers both for our company PT. Altelindo and our customer.
MIS Staff (1999 - 2002)
Managemen Information Technology Staff (MIS Staff) at PT. Sunkyong Keris Indonesia. A Joint Venture Indonesian-Korean manufacturing industry that produce Yarn Polyester. Working as System Engineer which in charge for Hardware and Communication Support.
Responsible for:
Maintaining and manage existing system hardware and do maintenance programming with VB and Crystal Report.
Application software installation and troubleshooting.
Monitoring daily operation.
Backup.
Virus handling.
Providing LAN Connection, email and Internet installation.
Including solving user common daily computing problem. Also dealing and manage existing maintenance contract with vendor and supplier.
