Technical Support - English Speaking

By awizindo at Thu, 25/09/2014 - 08:26
Service: 
Full-Time
Closing Date: 
Wed, 15/10/2014
Qualification: 
• Bachelor’s degree / S1 in related field (IT) from a reputable university. Fresh graduates are welcome to apply. • Good English communication skill. • Great attitude, have interest in IT (hardware & software), have initiative, diligent, meticulous, and willing to learn. • Willing and able to work overseas for long periods. • Minimum experience 1 (one) year in the same field.

Technical Support - English Speaking

Specifically responsible for installation, configuration, training and project management for the Raptor product suite (hardware & software) & associated interfaces for overseas market (Singapore, Thailand, Vietnam, Philippines, Australia etc).

Job Description

• Provide pre sales support to the local sales team.
• Specifically responsible for the 1st level support & and education of Raptor POS.
• Responsible for 1st level support of your product suite to the customer.
• Responsible for the tracking and management of all support calls.
• Work with the customers to ensure that contractual service expectations are exceeded.
• Work with the support teams to ensure service level requirements are exceeded.
• Liaise with subject matter experts in the regional office on client requests for enhancements & development.
• Responsible in local quality assurance of new product/ or version releases prior to distribution in your region.
• Duties will include travel overseas, shift work and weekends.

If you are as keen as us in providing excellent service and self motivated, please email your resume and expected salary to: hr@raptorpos.com.

Check our website on www.raptorpos.com