Main Job Tasks and Responsibilities
• deal directly with customers either by telephone, electronically
• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle inquiries and complaints
• perform customer verifications
• process orders, forms, applications and requests
• direct requests and unresolved issues to the designated resource
• communication skills - verbal and written
• listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• data collection and ordering
• customer service orientation
• adaptability
• initiative